Tips, Tricks, and Troubleshooting
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      1. Oova Knowledge Base
      2. Tips, Tricks, and Troubleshooting

      Scanning Tips

      If you are having trouble scanning your Oova test, here are a few tips and tricks for you to get a good reading.

      Technology is excellent, but sometimes, it can also be a more considerable burden than we want! For example, there is a slight learning curve associated with scanning an Oova test strip, but we promise that once you get the hang of it, it becomes as easy as scanning a QR code at a restaurant.

      Tip #1: Applying a Urine Sample

      A urine sample can be applied to Oova's cartridge in two ways:

      1. Holding the cartridge in a stream of urine (aka midstream)
      2. Dipping the cartridge in a cup of urine (aka dip test)

      If you are using Oova as a midstream test, flip the cartridge upside down, so the QR code points away from you. This is to avoid urine splashing into the test window.

      If you are using Oova as a dip test, ensure that the urine does not go past the sample pad. The urine should not touch the QR code.

      You should provide a urine sample for 5-10 seconds. If using the dip test method, hold the test in the cup of urine until you start to see the urine moving up the test window.

      Tip #2: Ensure Good Lighting

      Everyone's bathrooms are different, and that's fine! We do much work to normalize lighting effects. However, please be sure that you are in a well-lit area when trying to scan your Oova test.

      Tip #3: Focus on the Region of Interest

      When the scanning screen opens up, there are a ton of lines and guides to help you align everything properly. This can be overwhelming. However, it's a lot easier than you may think! Just follow these steps, and you should be good to go:
      1. Focus on the QR code first. Ensure that the QR Code fills the square in the boundary box that appears. 
      2. Once the QR code is set, tilt your phone to fit the region with the lines in the oval space.

      If you still have trouble scanning your test strip, take a picture of the cartridge and send it to support@oova.life. Then, we can manually analyze and load your results into your app.